By Product Type, By Technology Integration, By Distribution Channel, By End-User Demographics, and By Region
The report titled “Thailand Smart Bottle Market Outlook to 2032 – By Product Type, By Technology Integration, By Distribution Channel, By End-User Demographics, and By Region” provides a comprehensive analysis of the smart bottle industry in Thailand. The report covers an overview and genesis of the market, overall market size in terms of value, detailed market segmentation; trends and developments, regulatory and standards landscape, consumer-level demand profiling, key issues and challenges, and competitive landscape including competition scenario, cross-comparison, opportunities and bottlenecks, and company profiling of major players in the Thailand smart bottle market. The report concludes with future market projections based on digital health adoption trends, wearable ecosystem integration, fitness and lifestyle evolution, sustainability awareness, retail digitization, regional demand drivers, cause-and-effect relationships, and case-based illustrations highlighting the major opportunities and cautions shaping the market through 2032.
The Thailand smart bottle market is valued at approximately ~USD ~ million, representing the sale of digitally enabled hydration bottles embedded with sensors, connectivity modules, temperature control systems, LED reminder systems, and mobile application integration features. Smart bottles are designed to monitor water intake, track hydration patterns, provide reminders, sync with smartphones or wearables, and in some cases maintain temperature for extended durations. These products are positioned at the intersection of consumer electronics, fitness accessories, health monitoring devices, and premium lifestyle products.
The market is anchored by Thailand’s growing urban middle class, increasing health consciousness, expanding gym and fitness studio networks, rising wearable device penetration, and the growing integration of digital wellness ecosystems. Smart bottles are increasingly adopted by urban professionals, fitness enthusiasts, students, and tech-savvy consumers seeking data-driven lifestyle management tools. The market also benefits from Thailand’s strong e-commerce infrastructure and social commerce penetration, which accelerates awareness and trial of niche health-tech products.
Bangkok Metropolitan Region represents the largest demand center for smart bottles in Thailand, driven by higher disposable income, concentration of fitness centers, corporate offices, universities, and premium retail outlets. Secondary demand clusters are emerging in Chiang Mai, Phuket, Pattaya, and Chonburi due to tourism-linked fitness culture, expatriate communities, and lifestyle-oriented consumers. Industrial and rural regions exhibit comparatively lower penetration, primarily due to price sensitivity and limited awareness of digital hydration tracking benefits.
Rising health consciousness and preventive wellness culture strengthen demand for digital hydration tracking: Thailand has witnessed a steady increase in lifestyle-related health concerns including obesity, dehydration-related fatigue, and work-stress-induced health issues, particularly among urban populations. Consumers are increasingly adopting wearable fitness trackers, calorie-counting apps, and wellness subscriptions. Smart bottles complement this ecosystem by offering real-time hydration tracking, daily intake analytics, and personalized reminders. The shift from reactive healthcare to preventive wellness encourages consumers to invest in products that provide measurable lifestyle data, positioning smart bottles as a supportive device in broader health routines.
Expansion of fitness centers, boutique gyms, and corporate wellness programs accelerates product visibility: The growth of boutique fitness studios, CrossFit centers, yoga studios, and cycling clubs across Bangkok and other urban hubs has created a receptive audience for connected fitness accessories. Corporate wellness initiatives in large enterprises are also promoting hydration awareness and healthy workplace habits. Smart bottles are increasingly marketed as premium fitness accessories, often bundled with subscription-based health apps or integrated into loyalty programs. The aspirational branding around performance optimization enhances their appeal among young professionals and Gen Z consumers.
Integration with smartphones, wearables, and IoT ecosystems increases functional relevance: The Thailand consumer electronics market has shown strong adoption of smartphones and wearable fitness devices. Smart bottles that sync with mobile apps, Apple Health, Google Fit, or proprietary health dashboards offer enhanced value compared to conventional insulated bottles. Bluetooth-enabled tracking, LED reminder systems, UV sterilization features, and temperature display screens elevate the product beyond basic utility. This technological integration supports cross-selling opportunities through electronics retailers and online marketplaces, expanding distribution beyond traditional homeware stores.
High product pricing relative to conventional bottles limits mass adoption: Smart bottles are positioned as premium health-tech accessories and are priced significantly higher than traditional insulated or reusable bottles. While urban upper-middle-income consumers may accept the premium, price sensitivity remains high across broader Thai demographics. For many consumers, hydration tracking is perceived as a “nice-to-have” rather than an essential function, limiting large-scale adoption. This pricing gap slows penetration beyond metropolitan cities and restricts repeat purchases.
Battery dependency and charging inconvenience reduce daily usability: Most smart bottles rely on rechargeable batteries to power sensors, LED displays, Bluetooth connectivity, or UV sterilization features. Consumers may find charging inconvenient compared to conventional bottles that require no maintenance. If battery life declines over time or charging frequency increases, perceived value decreases. Technical malfunctions, app pairing issues, or water-resistance concerns can further discourage sustained usage.
Limited localized after-sales service and warranty infrastructure affects consumer confidence: A significant portion of smart bottles in Thailand are imported products sold via e-commerce channels. In cases of technical defects or battery failure, consumers may face difficulties accessing service centers or warranty replacements. Lack of local repair ecosystems can negatively impact brand trust, especially in a category where electronic reliability is essential.
Consumer product safety and electronic device compliance standards governing product quality: Smart bottles sold in Thailand must comply with general consumer product safety regulations, including material safety (BPA-free certification), food-grade stainless steel standards, and electrical safety requirements for rechargeable components. Products with Bluetooth or wireless connectivity must adhere to telecommunications equipment regulations to ensure safe frequency usage and device compatibility. These standards influence product design, certification costs, and import approval timelines.
Environmental sustainability policies encouraging reusable product adoption: Thailand has introduced initiatives aimed at reducing single-use plastic waste and promoting sustainable consumption. Campaigns encouraging reusable bottles indirectly support smart bottle demand by shifting consumer behavior toward long-term hydration solutions. While smart bottles are not specifically regulated under sustainability programs, the broader environmental narrative strengthens market positioning.
Digital commerce and cross-border import regulations shaping distribution models: A large portion of smart bottle sales occurs through online marketplaces and cross-border e-commerce. Import duties, customs procedures, and digital marketplace compliance requirements influence pricing structures and delivery timelines. Regulatory oversight of online sellers and product authenticity also affects competitive dynamics, particularly between official distributors and grey-market imports.
By Product Type: The insulated smart hydration bottle segment holds dominance. This is because Thai consumers strongly prefer temperature-controlled bottles due to the country’s tropical climate. Products that combine double-wall stainless steel insulation with digital hydration tracking features offer dual functionality temperature retention and smart monitoring making them more attractive than basic smart plastic variants. While UV-sterilizing bottles and minimalist LED reminder bottles are gaining visibility, insulated connected bottles continue to capture higher revenue share due to premium pricing and stronger perceived value.
Insulated Smart Bottles (Temperature Control + App Sync) ~45 %
UV-Sterilizing Smart Bottles ~20 %
LED Reminder Bottles (Basic Smart Features) ~18 %
Smart Bottles with Built-in Displays ~10 %
Kids & Specialty Smart Bottles ~7 %
By Technology Integration: Bluetooth-enabled app-connected bottles dominate the Thailand smart bottle market. Consumers increasingly expect synchronization with mobile apps for hydration analytics, reminders, and compatibility with health platforms. While standalone LED reminder bottles remain popular at entry-level price points, IoT-enabled products with data tracking capabilities drive higher revenue contribution. Emerging features such as UV self-cleaning, temperature sensors, and AI-driven hydration recommendations are expanding functionality but remain niche relative to core Bluetooth-based solutions.
Bluetooth App-Connected Bottles ~55 %
LED Reminder (Non-App Integrated) ~20 %
UV-C Sterilization Integrated ~15 %
AI-Enabled / Advanced Health Sync ~10 %
The Thailand smart bottle market exhibits fragmented competition, characterized by international health-tech brands, premium insulated bottle companies introducing smart-enabled models, and cross-border e-commerce imports. Market leadership is driven by app ecosystem strength, battery life reliability, temperature retention efficiency, design aesthetics, brand credibility, and pricing strategy. International brands dominate the premium segment, while regional distributors compete aggressively in mid-range price bands through online promotions and influencer partnerships.
Name | Founding Year | Original Headquarters |
HidrateSpark | 2016 | Minnesota, USA |
LARQ | 2018 | California, USA |
Thermos (Smart Variants) | 1904 | Japan |
Xiaomi (Smart Lifestyle Ecosystem) | 2010 | Beijing, China |
Equa Smart | 2010 | Slovenia |
Ozmo (Hydration Tech) | 2013 | Florida, USA |
Gululu (Kids Smart Bottle) | 2016 | China |
Local Importer Brands (Private Label) | ~ | Thailand |
Some of the Recent Competitor Trends and Key Information About Competitors Include:
HidrateSpark: HidrateSpark continues to position itself as a data-driven hydration brand with strong app integration and compatibility with major wearable ecosystems. Its competitive advantage lies in accurate intake tracking, customizable reminders, and established health-app partnerships. In Thailand, it competes primarily in the premium online segment targeting fitness-focused consumers.
LARQ: LARQ differentiates through UV-C purification technology combined with sleek industrial design. Its focus on sustainability, self-cleaning functionality, and premium aesthetics resonates with affluent urban consumers in Bangkok. Higher pricing positions it in the upper-tier lifestyle segment.
Thermos (Smart Variants): Leveraging strong brand equity in insulated bottles, Thermos introduces limited smart-enabled models to capture tech-savvy customers while maintaining strong thermal performance. The brand benefits from widespread retail presence and consumer trust.
Xiaomi Ecosystem Products: Xiaomi leverages its broad IoT ecosystem to integrate hydration products within a connected lifestyle framework. Competitive pricing and strong brand recognition among Thai consumers enable market penetration in the mid-range segment.
Private Label & Cross-Border Sellers: Numerous smart bottle variants are sold via Thai online marketplaces under private labels. These brands compete aggressively on price but may lack strong after-sales support or advanced app integration. Price-sensitive consumers often opt for these alternatives, increasing competitive intensity in entry-level segments.
The Thailand smart bottle market is expected to expand steadily by 2032, supported by rising health and wellness adoption, increasing wearable and fitness ecosystem penetration, and the continued shift toward reusable hydration solutions driven by sustainability awareness. Growth momentum is further enhanced by Thailand’s strong e-commerce and social commerce infrastructure, premiumization of lifestyle accessories in urban centers, and the increasing preference for measurable wellness behaviors among Gen Z and young professionals. As connected health habits become more mainstream, smart bottles are likely to evolve from niche gadgets into complementary wellness tools, particularly in Bangkok and other high-income lifestyle clusters.
Transition Toward More Practical, Everyday-Use Smart Bottle Configurations: The next phase of market growth will favor smart bottles that deliver clear everyday utility rather than novelty features. Consumers will increasingly demand longer battery life, hassle-free charging, durable water resistance, lightweight design, and reliable temperature retention alongside basic hydration reminders. Products that combine insulation + simple tracking + minimal app friction will outperform complex devices that require frequent charging or complicated setup. Brands that simplify daily usage while retaining “smart” value are expected to capture broader adoption beyond early adopters.
Growing Emphasis on Wellness Ecosystem Integration and Wearable Compatibility: Through 2032, integration with health platforms and wearables will become a major purchase driver. Consumers will expect seamless syncing with popular fitness trackers and health apps to track hydration alongside steps, calories, sleep, and activity. Smart bottles that offer credible hydration analytics, personalized reminders based on activity and climate, and lightweight “set-and-forget” app experiences will strengthen stickiness and reduce churn. Ecosystem partnerships with fitness apps, gyms, and lifestyle communities will become a strong route to scale.
Acceleration of E-Commerce-Led Growth, Influencer Marketing, and Premium Lifestyle Positioning: Online channels will remain the primary growth engine due to product discovery behavior in Thailand. Smart bottles will continue to benefit from influencer-driven fitness content, short-video commerce, flash sales, and installment options that lower affordability barriers. Premium aesthetics, customization, and “status accessory” branding will also remain important, especially in Bangkok, Chiang Mai, and tourist-lifestyle hubs where consumers are more open to premium lifestyle spending.
Shift Toward Sustainability Narratives and Reusable Hydration as a Default Behavior: Sustainability-driven consumer behavior will increasingly support smart bottle adoption, not necessarily because of technology, but because reusable bottles become the default choice. Smart bottle brands that link “smart hydration” with waste reduction and long lifecycle usage will improve resonance among environmentally aware consumers. Packaging reduction, durability claims, and repair/replacement programs may become differentiators as the category matures.
By Product Type
• Insulated Smart Bottles (Temperature Control + App Sync)
• UV-Sterilizing Smart Bottles
• LED Reminder Bottles (Basic Smart Features)
• Smart Bottles with Built-in Displays
• Kids & Specialty Smart Bottles
By Technology Integration
• Bluetooth App-Connected Bottles
• LED Reminder (Non-App Integrated)
• UV-C Sterilization Integrated
• AI-Enabled / Advanced Health Sync
By Distribution Channel
• Online Marketplaces & Brand Websites
• Electronics Retail Stores
• Sports & Fitness Specialty Stores
• Modern Trade & Department Stores
• Others (Corporate Sales, Events)
By End-User Demographics
• Urban Professionals (25–40 Years)
• Fitness Enthusiasts & Athletes
• Students & Gen Z Consumers
• Corporate & Institutional Buyers
• Others
By Region
• Bangkok Metropolitan Region
• Central Thailand (Non-Bangkok Urban Centers)
• Eastern Seaboard (Chonburi, Rayong, Pattaya)
• Northern Thailand (Chiang Mai and Surrounding)
• Southern Thailand (Phuket and Key Tourist Provinces)
• HidrateSpark
• LARQ
• Thermos (Smart Variants)
• Xiaomi (Smart Lifestyle Ecosystem Products)
• Equa Smart
• Gululu (Kids Smart Bottle)
• Regional distributors and private label importer brands selling via Thai online marketplaces
• Premium insulated bottle brands introducing limited smart-enabled models
• Smart bottle manufacturers and connected lifestyle accessory brands
• Consumer electronics brands expanding into wellness accessories
• E-commerce platforms, digital retailers, and online marketplace sellers
• Sports retailers, gym chains, and fitness studio operators
• Corporate wellness program providers and HR benefits teams
• Lifestyle influencers, fitness communities, and digital marketing agencies
• Distributors, importers, and after-sales service partners
• Investors tracking consumer health-tech and lifestyle premiumization trends
Historical Period: 2019–2024
Base Year: 2025
Forecast Period: 2025–2032
4.1 Delivery Model Analysis for Smart Bottle Market including direct-to-consumer brands, online marketplace sellers, electronics retail distribution, sports specialty retail, and corporate or institutional sales channels with margins, preferences, strengths, and weaknesses
4.2 Revenue Streams for Smart Bottle Market including product sales revenues, premium smart feature pricing, app-based subscription or data services, corporate bulk sales, and bundled wellness offerings
4.3 Business Model Canvas for Smart Bottle Market covering manufacturers, technology and sensor suppliers, app developers, importers and distributors, e-commerce platforms, retail partners, and after-sales service providers
5.1 Global Smart Bottle Brands vs Regional and Local Players including HidrateSpark, LARQ, Thermos (Smart Variants), Xiaomi ecosystem products, Equa Smart, Gululu, and domestic or private-label brands
5.2 Investment Model in Smart Bottle Market including product innovation investments, app and firmware development, influencer marketing spend, brand-building investments, and distribution expansion
5.3 Comparative Analysis of Smart Bottle Distribution by Direct-to-Consumer Online Channels and Retail or Corporate Bundled Channels including marketplace partnerships and fitness or corporate wellness collaborations
5.4 Consumer Lifestyle Budget Allocation comparing smart bottle spending versus conventional reusable bottles, fitness accessories, wearable devices, and other lifestyle tech products with average spend per consumer per year
8.1 Revenues from historical to present period
8.2 Growth Analysis by product type and by technology integration model
8.3 Key Market Developments and Milestones including launch of new smart bottle models, expansion of e-commerce distribution, influencer-driven campaigns, and introduction of UV sterilization or AI-enabled hydration features
9.1 By Market Structure including global brands, regional brands, and local or private-label players
9.2 By Product Type including insulated smart bottles, UV-sterilizing bottles, LED reminder bottles, display-based smart bottles, and kids or specialty variants
9.3 By Technology Integration including Bluetooth app-connected models, LED reminder models, UV-integrated models, and AI-enabled smart bottles
9.4 By User Segment including urban professionals, fitness enthusiasts, students and Gen Z consumers, and corporate or institutional buyers
9.5 By Consumer Demographics including age groups, income levels, and urban versus semi-urban consumers
9.6 By Distribution Channel including online marketplaces, electronics retail stores, sports and fitness outlets, and modern trade
9.7 By Pricing Tier including entry-level, mid-range, and premium smart bottles
9.8 By Region including Bangkok Metropolitan Region, Central Thailand, Eastern Seaboard, Northern Thailand, and Southern Thailand
10.1 Consumer Landscape and Cohort Analysis highlighting urban young professionals and fitness-focused users
10.2 Smart Bottle Selection and Purchase Decision Making influenced by app compatibility, insulation performance, design aesthetics, pricing, and influencer recommendations
10.3 Engagement and ROI Analysis measuring usage frequency, app retention rates, repeat purchase likelihood, and customer lifetime value
10.4 Gap Analysis Framework addressing affordability gaps, battery life concerns, after-sales service limitations, and feature differentiation
11.1 Trends and Developments including integration with wearable ecosystems, rise of UV sterilization, premium design positioning, and sustainability-driven marketing
11.2 Growth Drivers including rising health awareness, expansion of fitness culture, strong e-commerce penetration, and increasing wearable adoption
11.3 SWOT Analysis comparing global brand technology strength versus local price competitiveness and distribution reach
11.4 Issues and Challenges including high pricing, battery dependency, low mainstream awareness, and limited localized service support
11.5 Government Regulations covering consumer product safety standards, wireless connectivity compliance, labeling requirements, and electronic waste considerations in Thailand
12.1 Market Size and Future Potential of smart hydration products and connected fitness accessories
12.2 Business Models including one-time product sales and hybrid product plus app-based service models
12.3 Delivery Models and Type of Solutions including Bluetooth-enabled devices, UV-sterilizing technology, AI-based hydration tracking, and integrated mobile applications
15.1 Market Share of Key Players by revenues and by unit sales
15.2 Benchmark of 15 Key Competitors including HidrateSpark, LARQ, Thermos (Smart Variants), Xiaomi ecosystem products, Equa Smart, Gululu, private-label marketplace brands, and other regional or global smart hydration brands
15.3 Operating Model Analysis Framework comparing global health-tech brands, electronics ecosystem players, and marketplace-driven private-label models
15.4 Gartner Magic Quadrant positioning global innovation leaders and regional challengers in smart hydration devices
15.5 Bowman’s Strategic Clock analyzing competitive advantage through differentiation via technology and design versus price-led mass strategies
16.1 Revenues with projections
17.1 By Market Structure including global brands, regional brands, and local players
17.2 By Product Type including insulated smart bottles, UV-integrated bottles, LED reminder bottles, and specialty variants
17.3 By Technology Integration including Bluetooth-connected, UV-enabled, and AI-enabled models
17.4 By User Segment including professionals, fitness users, students, and corporate buyers
17.5 By Consumer Demographics including age and income groups
17.6 By Distribution Channel including online and offline retail formats
17.7 By Pricing Tier including entry-level, mid-range, and premium
17.8 By Region including Bangkok Metropolitan Region, Central, Eastern, Northern, and Southern Thailand
We begin by mapping the complete ecosystem of the Thailand Smart Bottle Market across demand-side and supply-side entities. On the demand side, entities include urban professionals, fitness enthusiasts, students and Gen Z consumers, corporate wellness program buyers, premium lifestyle consumers, and institutional buyers such as gyms, studios, and event gifting partners. Demand is further segmented by use case (fitness hydration tracking, daily office use, travel/tourism use, kids hydration routines), purchase intent (health optimization vs lifestyle accessory), and purchase channel behavior (online marketplace-first vs offline retail trial). On the supply side, the ecosystem includes global smart bottle brands, premium insulated bottle brands offering smart variants, consumer electronics ecosystem brands, Thai importers and distributors, private-label sellers on online marketplaces, app and firmware providers, component suppliers (sensors, LEDs, batteries, Bluetooth modules), packaging and logistics partners, and retail channels (e-commerce platforms, electronics stores, sports outlets, modern trade). From this mapped ecosystem, we shortlist 6–10 key brand clusters and representative distributors based on product range, app integration capability, pricing tiers, online visibility, warranty support, and presence in Bangkok and other high-income demand hubs. This step establishes how value is created and captured across product design, import/distribution, digital marketing, app experience, customer support, and repeat purchase behavior.
An exhaustive desk research process is undertaken to analyze Thailand’s smart bottle market structure, category maturity, demand drivers, and segment behavior. This includes reviewing Thailand’s health and wellness adoption trends, wearable device penetration, fitness industry growth, premium reusable bottle consumption patterns, and the role of e-commerce and social commerce in product discovery. We assess consumer preferences around insulation performance, design aesthetics, brand credibility, app usability, and charging convenience.
Company-level analysis includes review of brand portfolios, feature differentiation (Bluetooth/app tracking, LED reminders, UV sterilization, display bottles), pricing bands, distribution footprints, and marketing intensity across Thai online marketplaces. We also examine relevant compliance touchpoints shaping product availability such as consumer product safety expectations, wireless connectivity compliance, labeling practices, and warranty disclosures for imported electronics accessories. The outcome of this stage is a comprehensive industry foundation that defines segmentation logic and creates assumptions needed for market estimation and future outlook modeling.
We conduct structured interviews with Thailand-based distributors and importers, online marketplace sellers, sports and electronics retailers, gym and studio operators, fitness community leaders, and selected end consumers across key cities. The objectives are threefold: (a) validate assumptions around demand concentration, purchase channels, and key buying triggers, (b) authenticate segment splits by product type, technology integration, and end-user demographics, and (c) gather qualitative insights on price sensitivity, feature relevance, app friction points, battery-life expectations, warranty/service realities, and the impact of influencer marketing on conversions.
A bottom-to-top approach is applied by estimating addressable consumer cohorts (urban wellness buyers), category penetration, average selling prices by tier, and channel-wise sales contribution, which are aggregated to develop the overall market view. In selected cases, disguised buyer-style interactions are conducted with online sellers and retail staff to validate field-level realities such as product authenticity concerns, warranty clarity, return/refund practices, and typical consumer objections at the point of purchase.
The final stage integrates bottom-to-top and top-to-down approaches to cross-validate the market view, segmentation splits, and forecast assumptions. Demand estimates are reconciled with macro indicators such as urban middle-class expansion, growth of health-tech adoption, smartphone and wearables ecosystem maturity, and Thailand’s e-commerce growth trajectory. Assumptions around pricing elasticity, battery-related churn, and after-sales service constraints are stress-tested to understand their impact on adoption and repeat purchases.
Sensitivity analysis is conducted across key variables including wearable penetration growth, decline in sensor/battery costs, increase in mid-range product availability, and the pace of sustainability-driven shift toward reusable bottles. Market models are refined until alignment is achieved between brand availability, distribution intensity, online channel throughput, and consumer adoption patterns, ensuring internal consistency and robust directional forecasting through 2032.
The Thailand Smart Bottle Market holds strong potential, supported by rising health and wellness adoption, increasing wearable device penetration, premiumization of lifestyle accessories in urban centers, and the sustained shift toward reusable hydration solutions. Smart bottles are expected to gain broader relevance as consumers increasingly quantify lifestyle habits and adopt connected wellness ecosystems. With stronger product affordability, improved battery performance, and simpler app experiences, smart bottles are likely to expand from early adopters into wider urban consumer cohorts through 2032.
The market features a mix of global smart hydration brands, premium insulated bottle brands introducing smart-enabled models, consumer electronics ecosystem brands, and private-label importers selling through Thai online marketplaces. Competition is shaped by app integration strength, battery life reliability, insulation performance, design aesthetics, pricing strategy, and the availability of localized warranty and support. Importers and distributors play a central role in market access, compliance readiness, digital marketing execution, and after-sales experience.
Key growth drivers include increasing consumer focus on preventive wellness, expansion of fitness participation and gym networks, deeper integration with smartphones and wearable platforms, and strong e-commerce-led product discovery. Additional momentum comes from sustainability narratives that push consumers toward reusable bottles, influencer-driven marketing that accelerates category awareness, and corporate wellness and gifting programs that create bulk demand opportunities.
Challenges include high product prices relative to conventional bottles, battery dependency and charging inconvenience, and reliability concerns related to water resistance and long-term electronic performance. Limited localized after-sales service for imported brands can reduce consumer confidence, while low awareness of measurable hydration benefits can restrict mainstream adoption. Data privacy concerns related to app usage may also influence purchase decisions among digitally cautious consumers.